1. Overview

At Wix Web Expert, we are committed to ensuring your satisfaction with our Wix website design, SEO services, and other offerings. Please review our refund policy carefully to understand the terms and conditions regarding refunds and cancellations.

​

2. Refund Policy for Services

We offer a 30-day reasonable refund period for the following services:

• Wix Website Design

• SEO Services

• Other Services

Eligibility for Refunds:

• To be eligible for a refund, you must request it within 30 days from the date of purchase or service initiation.

• Refund requests should be made via email, our contact form, or WhatsApp, providing your order details and reason for the request.

Conditions for Refunds:

• The refund request will be processed only if the work has not been completed beyond the agreed-upon milestones.

• If significant progress has been made on your project or service, a partial refund may be applicable based on the work completed.

​

3. Refund Policy for Themes and Templates

Please note that we do not offer refunds for purchases of themes or templates.

Reason for No Refunds:

• Due to the digital nature of themes and templates, once purchased and downloaded, they cannot be returned or exchanged.

​

4. How to Request a Refund

To request a refund, please contact us via one of the following methods:

• Email:  info.wixwebexpert@gmail.com

• Contact Form: Contact Us

• WhatsApp:  +8801717691382

​

Please include the following information in your request:

• Your full name

• Order number

• Details of the service or product

• Reason for the refund request

​

5. Processing Refunds

• Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within a reasonable timeframe.

​

6. Contact Us

If you have any questions regarding our refund policy or need assistance with a refund request, please contact us: